Frequently Asked Questions

Perfect! Here's how to get started: 1. **Download the app** from the App Store or Google Play 2. **Create your account** and sign in 3. **Start the 7-day free trial** to unlock ScoreKeeper features 4. **Create your child's athlete profile** with their sport and team info 5. **Invite family and friends** to join your child's Fan Club for free The 7-day trial gives you full access to all ScoreKeeper features risk-free. You can cancel anytime via your App Store or Google Play subscription settings - no emails, no phone calls needed.

If you're a family member or friend who wants to follow an athlete, here's how it works: 1. **You need to be invited** by a ScoreKeeper (the parent tracking that athlete) 2. **Download the app** and create your account 3. **Share your VIP code** with the parent who wants to invite you 4. **Accept the invitation** when they send it 5. **Start following!** You'll see all their game updates, photos, videos, and live scores With the Free tier, you can't create athlete profiles or start games independently - you can only follow athletes you've been invited to. But everything you see is completely free forever. You can join up to 3 athlete Fan Clubs for free, or upgrade to the Fan tier ($1.99/month) to follow up to 30 athletes.

Absolutely! The trial is completely risk-free. Just go to your device's subscription settings: **iPhone/iPad:** Settings → Your Name → Subscriptions → SocialScoreKeeper → Cancel Subscription **Android:** Google Play Store → Menu → Subscriptions → SocialScoreKeeper → Cancel Subscription Cancel anytime before the 7 days ends and you won't be charged. No emails to send, no customer service calls - just cancel in your device settings. Simple as that.

Correct! This is the biggest misconception about SocialScoreKeeper. We are NOT a team management app. Each family creates their own PRIVATE circle around their child. At a typical game, every family would have their own scorekeeper if they're using our app. Think of it like this: 10 kids on a team = 10 different private circles, not one shared team app. Your grandma doesn't want updates about the whole team - she wants updates about HER grandchild. That's exactly what we provide.

Both tiers let you follow athletes after being invited by a ScoreKeeper, but there are key differences: **Free ($0/month):** • Follow up to 3 athletes • View all game updates, scores, photos, and videos • Participate in game chat **Fan ($1.99/month):** • Follow up to 30 athletes (perfect for extended family following multiple kids) • Can become a Fan Club Manager for an athlete • As Manager, you can start and manage games, create schedules • Priority push notifications Most family members start with Free. Upgrade to Fan if you're following many athletes or want game management abilities as a Fan Club Manager.

Absolutely! We designed SocialScoreKeeper with modern families in mind. Both parents can have separate accounts. One parent creates the athlete profile (the ScoreKeeper) and can designate the other parent as the Fan Club Manager. This gives both parents full ability to create and manage games, teams, and tournaments - everything except changing the athlete's profile. Perfect for parents who want to stay equally involved without sharing logins.

A Fan Club Manager is the ONE trusted person (typically the other parent) who shares management duties with the athlete's creator. Each athlete can have: • One ScoreKeeper (creator) - the parent who set up the profile • One Fan Club Manager - designated by the ScoreKeeper The Fan Club Manager can: • Start and score games without waiting for a handoff • Create and manage teams, games, and tournaments • Handle all scheduling and game management • Do everything the ScoreKeeper can do, except edit the athlete's profile This two-person system ensures both parents have equal access and involvement in their child's sports journey.

Right now, we're focused on Athletics—specifically youth sports. We support Baseball, Softball, Football, Soccer, Volleyball, and Basketball, with Hockey, Tennis, and Golf coming soon. But we're planning to expand into other areas where families want to celebrate their kids' achievements: Academics, Aquatics, Arts, Agriculture, and Adventure (we call them the 6 As). Our platform is designed for families who want to support their children in all their pursuits.

During the formative years, children develop character and values. Having family support during these moments matters more than any statistic. We're helping families focus on what shapes good humans, not just good athletes. The score doesn't matter; the support does.

Open the camera from any game scoreboard to capture photos or videos. The moment you snap a photo or stop recording, it saves instantly to your phone's camera roll AND immediately starts uploading to your fans. Our smart compression reduces video file size by 75% while maintaining 1080p HD quality—videos under 100MB upload in less than 10 seconds on 4G. Photos upload even faster. No more lost memories from network issues!

By celebrating what actually matters: the effort, helping teammates, being a good sport. When your child strikes out and sees grandma's 'proud of you' message? That's worth more than any trophy. Those are the moments that stick with them.

**Your data is YOUR data.** When you cancel, your subscription stays active until the end of your billing period. After it expires: • Your account reverts to the Free tier — your account itself is never deleted • We keep content you created for 30 days in case you want to come back and pick up where you left off (we'll send a reminder about a week before the deadline) • Reactivating any paid tier within those 30 days cancels the deletion entirely • After 30 days, content you created is deleted — no recovery possible; content you contributed to other users' athletes stays with them • Want it gone immediately? You can delete everything instantly from your account settings Remember: All photos and videos taken with our in-scoreboard camera are already saved to your phone's camera roll, so you always have your memories. We don't hold them hostage.

Yes! We support private live streaming to YOUR Fan Club. Here's what makes it different: **WHAT WE OFFER:** ✅ Stream YOUR child's game to YOUR private Fan Club ✅ Use any RTMP-compatible streaming app or camera (we don't require specific equipment) ✅ Fans watch live in the SocialScoreKeeper app ✅ Recordings automatically save to YOUR child's game gallery ✅ Works best with a secondary device so you stay present at the game **HOW IT WORKS:** • Generate game-specific RTMP credentials in YOUR child's game (30 seconds) • Enter credentials in your RTMP-compatible streaming app or camera • Stream from a secondary device (old phone, camera, etc.) on a tripod • Your PRIMARY phone stays free for scoreboard, chat, and watching YOUR child • Fans get notified and watch live in the app **WHY SECONDARY DEVICE?** The best experience uses a secondary device (even an old smartphone with a free RTMP app) for streaming while your PRIMARY phone runs SocialScoreKeeper. This keeps you fully present—managing the scoreboard, chatting with fans, and watching YOUR child play. If you only have one phone, our in-app camera is perfect for capturing photos and videos that upload instantly to your Fan Club. **PRIVATE, NOT PUBLIC:** Unlike YouTube or Facebook Live, streams are private to YOUR Fan Club only. No strangers, no public broadcasting—just YOUR family watching YOUR child during the formative years.

Nothing changes. SocialScoreKeeper works the same whether you have full signal or none. Every score update, photo, and video saves to your device first—always. When connection returns, everything syncs automatically in the background. You won't even notice it happened. This is especially useful in packed gymnasiums, rural fields, and concrete stadiums where signal is unreliable. We built the app so your child's highlights are never at risk, no matter where you play.

Absolutely. We built SocialScoreKeeper for the real world—packed gymnasiums with metal roofs, concrete stadiums, and rural fields with one bar of signal. The app saves everything locally to your device first, then syncs with your Fan Club when connection is available. You can score an entire game, take dozens of photos, and capture video with zero internet. When you walk out of the building and get signal back, everything uploads automatically. Your family gets it all—just a few minutes later than live.

Yes, and we think you'll love it! **AI-Powered Play-by-Play** - We use third-party AI tools to generate fun, energetic commentary every time the scoreboard changes. It's not always perfect (sometimes it gets a little creative!), but it adds excitement and helps everyone feel like they're there. **What We Share with AI** - Game data like scores, innings, team names, and player achievements to create personalized commentary. We never share photos, videos, or sensitive personal information. **Always Getting Better** - We're constantly evaluating how third-party AI tools can help families connect better. As we find features that genuinely add value, we'll roll them out automatically. No extra charges, no premium tiers - just better ways to support your kids. **Your Privacy is Protected** - We only share game-related information with AI services to enhance the experience. Your private family information remains protected.