Frequently Asked Questions

Perfect! Here's how to get started: 1. **Download the app** from the App Store or Google Play 2. **Create your account** and sign in 3. **Start the 7-day free trial** to unlock ScoreKeeper features 4. **Create your child's athlete profile** with their sport and team info 5. **Invite family and friends** to join your child's Fan Club for free The 7-day trial gives you full access to all ScoreKeeper features risk-free. You can cancel anytime via your App Store or Google Play subscription settings - no emails, no phone calls needed.

If you're a family member or friend who wants to follow an athlete, here's how it works: 1. **You need to be invited** by a ScoreKeeper (the parent tracking that athlete) 2. **Download the app** and create your account 3. **Share your VIP code** with the parent who wants to invite you 4. **Accept the invitation** when they send it 5. **Start following!** You'll see all their game updates, photos, videos, and live scores With the Free tier, you can't create athlete profiles or start games independently - you can only follow athletes you've been invited to. But everything you see is completely free forever. You can join up to 3 athlete Fan Clubs for free, or upgrade to the Fan tier (£1.59/month) to follow up to 30 athletes.

Absolutely! The trial is completely risk-free. Just go to your device's subscription settings: **iPhone/iPad:** Settings → Your Name → Subscriptions → SocialScoreKeeper → Cancel Subscription **Android:** Google Play Store → Menu → Subscriptions → SocialScoreKeeper → Cancel Subscription Cancel anytime before the 7 days ends and you won't be charged. No emails to send, no customer service calls - just cancel in your device settings. Simple as that.

Both tiers let you follow athletes after being invited by a ScoreKeeper, but there are key differences: **Free (£0/month):** • Follow up to 3 athletes • View all game updates, scores, photos, and videos • Participate in game chat **Fan (£1.59/month):** • Follow up to 30 athletes (perfect for extended family following multiple kids) • Can become a Fan Club Manager for an athlete • As Manager, you can start and manage games, create schedules • Priority push notifications Most family members start with Free. Upgrade to Fan if you're following many athletes or want game management abilities as a Fan Club Manager.

We're not a sports platform - we're a **Family & Friends Connection Platform**: **Private to YOUR Circle**: This is NOT a team management app! Each family creates their own private circle. At a game with 10 players, that could mean 10 different private groups - each with their own scorekeeper. No shared rosters, no team-wide communications - just your people following YOUR child. **YOUR Child is the Star**: We focus on YOUR child. No other players' stats or info - just your circle celebrating your kid. Grandma doesn't care about the whole team, she cares about HER grandchild. **What Really Matters**: We focus on the moments that count - the high fives, the effort, the showing up. Every 'nice try' matters more than every 'great play'. **Your People First**: Our app is about the people who love your kids, not about sports. Sports just happens to be what we're doing together with youth sports families. **Anti-Social Media**: No ads, no data harvesting, no algorithms. We profit from subscriptions, not surveillance. Your child's moments are priceless, not for sale. **Real Connection**: Connect everyone who matters - grandparents, aunts, uncles, family friends, blended families - everyone stays connected around what matters. **Simple Business Model**: Each family pays for their own experience. No complicated team packages or school contracts. People over profit, always.

Correct! This is the biggest misconception about SocialScoreKeeper. We are NOT a team management app. Each family creates their own PRIVATE circle around their child. At a typical game, every family would have their own scorekeeper if they're using our app. Think of it like this: 10 kids on a team = 10 different private circles, not one shared team app. Your grandma doesn't want updates about the whole team - she wants updates about HER grandchild. That's exactly what we provide.

Absolutely! We designed SocialScoreKeeper with modern families in mind. Both parents can have separate accounts. One parent creates the athlete profile (the ScoreKeeper) and can designate the other parent as the Fan Club Manager. This gives both parents full ability to create and manage games, teams, and tournaments - everything except changing the athlete's profile. Perfect for parents who want to stay equally involved without sharing logins.

A Fan Club Manager is the ONE trusted person (typically the other parent) who shares management duties with the athlete's creator. Each athlete can have: • One ScoreKeeper (creator) - the parent who set up the profile • One Fan Club Manager - designated by the ScoreKeeper The Fan Club Manager can: • Start and score games without waiting for a handoff • Create and manage teams, games, and tournaments • Handle all scheduling and game management • Do everything the ScoreKeeper can do, except edit the athlete's profile This two-person system ensures both parents have equal access and involvement in their child's sports journey.

Right now, we're focused on Athletics—specifically youth sports. We support Baseball, Softball, American Football, Football (Soccer), Volleyball, and Basketball, with Hockey, Tennis, and Golf coming soon. But we're planning to expand into other areas where families want to celebrate their kids' achievements: Academics, Aquatics, Arts, Agriculture, and Adventure (we call them the 6 As). Our platform is designed for families who want to support their children in all their pursuits.

ScoreKeepers get unlimited HD uploads. We'll never limit your memories.

Open the camera from any game scoreboard to capture photos or videos. The moment you snap a photo or stop recording, it saves instantly to your phone's camera roll AND immediately starts uploading to your fans. Our smart compression reduces video file size by 75% whilst maintaining 1080p HD quality—videos under 100MB upload in less than 10 seconds on 4G. Photos upload even faster. No more lost memories from network issues!

**Your data is YOUR data.** When you cancel, your subscription stays active until the end of your billing period. After it expires: • Your account reverts to the Free tier — your account itself is never deleted • We keep content you created for 30 days in case you want to come back and pick up where you left off (we'll send a reminder about a week before the deadline) • Reactivating any paid tier within those 30 days cancels the deletion entirely • After 30 days, content you created is deleted — no recovery possible; content you contributed to other users' athletes stays with them • Want it gone immediately? You can delete everything instantly from your account settings Remember: All photos and videos taken with our in-scoreboard camera are already saved to your phone's camera roll, so you always have your memories. We don't hold them hostage.

**Your data is YOUR data.** When you cancel: • We keep your data for 30 days in case you want to re-subscribe and pick up where you left off • After 30 days, it's automatically deleted forever - no recovery possible • Want it gone immediately? You can delete everything instantly from your account settings • Once deleted, it's gone. Forever. No backups, no recovery - that's the whole point of privacy-first Remember: All photos and videos taken with our in-scoreboard camera are already saved to your phone's camera roll, so you always have your memories. We don't hold them hostage.

Yes! We support private live streaming to YOUR Fan Club. Here's what makes it different: **WHAT WE OFFER:** ✅ Stream YOUR child's game to YOUR private Fan Club ✅ Use any RTMP-compatible streaming app or camera (we don't require specific equipment) ✅ Fans watch live in the SocialScoreKeeper app ✅ Recordings automatically save to YOUR child's game gallery ✅ Works best with a secondary device so you stay present at the game **HOW IT WORKS:** • Generate game-specific RTMP credentials in YOUR child's game (30 seconds) • Enter credentials in your RTMP-compatible streaming app or camera • Stream from a secondary device (old phone, camera, etc.) on a tripod • Your PRIMARY phone stays free for scoreboard, chat, and watching YOUR child • Fans get notified and watch live in the app **WHY SECONDARY DEVICE?** The best experience uses a secondary device (even an old smartphone with a free RTMP app) for streaming whilst your PRIMARY phone runs SocialScoreKeeper. This keeps you fully present—managing the scoreboard, chatting with fans, and watching YOUR child play. If you only have one phone, our in-app camera is perfect for capturing photos and videos that upload instantly to your Fan Club. **PRIVATE, NOT PUBLIC:** Unlike YouTube or Facebook Live, streams are private to YOUR Fan Club only. No strangers, no public broadcasting—just YOUR family watching YOUR child during the formative years.

Yes, and we think you'll love it! **AI-Powered Play-by-Play** - We use third-party AI tools to generate fun, energetic commentary every time the scoreboard changes. It's not always perfect (sometimes it gets a little creative!), but it adds excitement and helps everyone feel like they're there. **What We Share with AI** - Only basic game data like scores, innings, and team names. Never names, photos, videos, or any personal information. The AI doesn't know who's playing - just that the score changed from 2-1 to 3-1. **Always Getting Better** - We're constantly evaluating how third-party AI tools can help families connect better. As we find features that genuinely add value, we'll roll them out automatically. No extra charges, no premium tiers - just better ways to support your kids. **Your Privacy is Protected** - We never share your private information with AI services. Full stop.